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Cancellation of a transaction is not permitted once the product has been ordered by a Buyer, except as required by applicable law or regulation. However, Retailopolis may allow cancellation of an order if the Buyer does not make a payment or does not pay on time; the Buyer receives an item that is not as described in the listing, is sent the wrong item, or is sent a damaged item; if the Seller does not ship within 4 (four) days; or for other reasons Retailopolis deems appropriate.

If a Buyer receives an item that’s damaged, not as described in the listing or is sent the wrong item, the Buyer must report the problem to us within 3 (three) days of delivery, or within such longer time as required under applicable law or regulation, through “Contact Us” in the Help Center Section.

In such a case, the Buyer must NOT rate the Seller.

Items may be returned to the Seller, as Retailopolis permits, for a refund. Any refund will be issued to the original form of payment, or if a return of the item is not required, the buyer may be issued a refund in Retailopolis Credit. If the Buyer and Seller agree to a return after this determination, Retailopolis may be contacted to process to the original form of payment. We do not provide refunds or returns for Prohibited Items.

Transactions where payment is sent outside of the Retailopolis platform are strictly prohibited by Retailopolis’s Terms and Conditions and not protected by our Buyer Protection Guarantee. Listings or profiles soliciting such transactions are subject to removal without notice.